Terms of Service

Walled is a payment and digital commerce platform operated by Thinqr-Org, LLC, a Delaware limited liability company registered at 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA ("Walled", "we", "us", "our").

Walled is an online store for digital products. We license digital content, such as e-books, courses, templates, and other downloadable products from independent creators and sell it to customers worldwide under the Walled brand at trywalled.com. Payments are processed by Stripe, and creators are compensated by Walled as described in the Seller Agreement.

By creating an account or using the Walled platform, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the service.

These terms constitute a legally binding agreement between you and Thinqr-Org, LLC.

You must be at least 18 years old to use Walled. By creating an account, you confirm you are of legal age and can enter a binding contract in your jurisdiction.

You may not use Walled if you are prohibited from receiving services under the laws of the United States, your country of residence, or any other applicable jurisdiction. Walled complies with applicable sanctions regimes and may block accounts accordingly.

You must provide accurate, complete, and current information when registering. You are responsible for keeping your account credentials secure and for all activity under your account.

Sellers must complete identity verification (KYC) before requesting payouts. We use Didit for identity verification. KYC data is collected and stored as described in our Privacy Policy.

Payments on Walled are processed by Stripe, Inc. By making or receiving payments through the platform, you agree to Stripe's Terms of Service where applicable.

Walled is the merchant of record for every purchase made on the platform. Your payment is made to Walled, the charge on your card statement appears as TRYWALLED.COM, and your contract of sale is with Walled. Walled is responsible for processing your payment, delivering the purchased product, and handling refunds and payment disputes in accordance with our Refund Policy. Creators whose content is sold on Walled are not a party to your purchase; they are compensated by Walled under separate content licence agreements.

Walled charges the platform fee disclosed in your account for each transaction. Depending on the active fee policy, the payment processor's fee may be included in that percentage or deducted separately. The net amount available for payout reflects all applicable deductions.

Fee rates and net amounts are shown in your dashboard before you submit a payout request. Walled reserves the right to change fee rates with 30 days' notice to active sellers.

Sellers may request a payout of their available balance through the Walled dashboard. Payout requests are reviewed and approved manually by Walled administrators, typically within 3–5 business days.

New transaction proceeds are held for 7 days before becoming available for payout. This hold period protects against chargebacks and disputes. The release date for held funds is shown in your dashboard.

All payouts require a verified identity (KYC approved) and a confirmed payout method. Payouts are processed in Mozambican Metical (MZN) using the USD/MZN exchange rate published on the platform at the time of payout approval.

Sellers may list digital products for sale through Walled. All products are subject to admin review before publication. Walled reserves the right to reject or remove any product that violates these terms, applicable law, or Stripe's acceptable use policy.

Creators warrant to Walled that their content is lawful, accurate as described, and theirs to license. Walled sells each product to buyers as merchant of record and is responsible for its delivery, as described in Section 5 and the Refund Policy.

Buyers may request a refund within 7 days of purchase by contacting team@thinqr.org with their order reference and the email used at checkout. Approved refunds are issued to the original payment method via Stripe.

If a buyer disputes a charge directly with their bank or card issuer (chargeback), the disputed amount is immediately placed on hold from the seller's available balance pending Stripe's dispute resolution process.

Digital products that have been accessed or downloaded may not be eligible for refund at Walled's discretion, unless the product was materially different from its description.

You may not use Walled to sell or purchase: illegal goods or services, counterfeit or infringing items, unlicensed financial products, gambling services, adult content without required age-verification controls, hate speech or discriminatory materials, weapons, controlled substances, or anything prohibited by Stripe's Restricted Business list.

You may not use Walled to commit fraud, money laundering, or any form of financial crime. Accounts found to be in violation will be suspended immediately and reported to appropriate authorities where required by law.

Sellers retain ownership of all content and products they upload to Walled. By listing a product, you grant Thinqr-Org, LLC a non-exclusive, worldwide licence to market, sell, distribute, display, host, and deliver your content to customers under the Walled brand for as long as it is listed.

Walled's platform, name, logo, and design are owned by Thinqr-Org, LLC. You may not copy, reproduce, or create derivative works of any Walled intellectual property without written permission.

You may close your account at any time by contacting team@thinqr.org. We will process any pending payouts for amounts already cleared and settled before account closure.

We may suspend or terminate your account immediately if you breach these terms, fail KYC verification, engage in prohibited conduct, or if required by law or Stripe's policies. We will endeavour to give reasonable notice where permitted by law.

The Walled platform is provided "as is" and "as available". We make no warranty that the service will be uninterrupted, error-free, or free from security vulnerabilities. We are not responsible for Stripe outages, exchange rate fluctuations, or third-party delivery failures.

To the maximum extent permitted by applicable law, Thinqr-Org, LLC's total liability to you for any claims arising from your use of Walled shall not exceed the total platform fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, incidental, or punitive damages.

These terms are governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-law provisions. Any dispute arising from these terms or your use of Walled shall be resolved in the courts of the State of Delaware, unless mandatory consumer protection laws in your jurisdiction require otherwise.

We may update these terms from time to time. Material changes will be communicated by email or prominent notice in the platform at least 14 days before taking effect. Continued use of Walled after the effective date constitutes acceptance of the updated terms.

Thinqr-Org, LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713, USA

Email: team@thinqr.org | WhatsApp: +258 849 448 994